Customer Service Skills
Improve your Customer Service Delivery
In a highly competitive market one of the key differences between one business and another is often is the relationship they establish with the customer. Good service is more than just a smile – it is how you communicate, how you anticipate needs and how you make your customers feel. It is the emotional connection you have with each individual person.
Dawn Consulting Services can create bespoke learning programs for your business to help improve your team’s customer service skills.
Service programs can be designed to be intense with high impact over a short period or more comprehensive with learning occurring over an extended period of time with new competencies and knowledge being introduced consistently in shorter and smaller segments to ensure retention and change of behaviour.
To ensure an effective ROI we can help you measure your results pre- and post-program implementation.